Apply on Employer Site

Coinstar · 2 days ago

Sr Manager, Corporate Systems

United States

Full-time

Onsite

Senior Level, Lead/Staff

$155K/yr - $232K/yr

10+ years exp

Coinstar is a company focused on technology solutions for their Corporate, Sales, and Field Service systems. The Sr Manager, Corporate Systems will lead a team responsible for overseeing project delivery, managing support responsibilities, and implementing automation software to improve operational efficiency.

Gift CardVirtual Currency

Culture & Values

Responsibilities

Provide global stakeholder leadership to Coinstar’s Accounting, Finance, Sales, Field Service and Customer Service functions as it pertains to technology matters

Spearhead a new process of automation implementation inflused with AI capabilities enterprise wide for improved scale and reduced risk

Lead team through all aspects of software development and support operations in the areas of capacity planning, risk management, design oversight, quality assurance and service level performance

Provide key leadership role in critical software delivery projects including the potential of implementing Salesforce.com for global Field and Customer Service functions

Manage relationships with key vendor partners pertaining to support levels, escalations, release planning, roadmap development and contracts/renewals

Develop/mature key performance metrics for use with your team as well as your stakeholders

Partner with leadership and enterprise architecture on incorporating design patterns that focus on scale, reliability and performance

Oversee relationship with managed service partner aligned to your systems to ensure SLAs are being met and stakeholder satisfaction is being achieved

Ensure software development processes and operational intake, prioritization and delivery processes are efficient, cost effective and producing desired outcomes

Represent your team in all change and release management functions

Responsible for all assigned systems documentation, including tool and process guidelines, owning accuracy and organizational awareness

Motivate, coach, and mentor team members on best practices and adherence to policy, including team-level attainment of velocity and productivity goals in ticketing, project, and time tracking tools

Participate in company long-range planning sessions, collaborating on technology vision and taking personal responsibility across the larger organization to ensure alignment with business goals

Remain current with emerging technologies, influencing the future Coinstar landscape

Model Coinstar Competencies, holding self and others accountable

Qualification

Infor cloud ERPSalesforce.com Sales CloudAutomation softwareTeam leadershipCloud CRM systemsComplex data processingProject managementCustomer-orientedInterpersonal skillsCommunication skills

Required

Bachelor's degree in Computer Science or related field, or relevant work experience

10+ years' experience in Technology, including 7+ years in more than one of the following domains: Administering production systems with 24x7 operations, Lead on an enterprise software deployment across multiple geographies, Lead on a digital transformative initiative, Lead on extending an enterprise system over multiple release cycles with major enhancement capabilities, Lead on implementation of automation software and/or AI for process efficiency

5+ years' team leadership and management of IT professionals, including budget responsibilities

Implementing, upgrading, migrating, and/or maintaining global CRM and ERP systems

Strong interpersonal and communication skills, both verbal and written

Customer-oriented, results-driven, and passionate about achieving the goals of the organization

Project coordination and management of operations with a culture of continuous improvement

Effectively communicate at all levels of the organization

Strong understanding of core constructs of cloud CRM and ERP systems, including common levels of configuration versus customization

Experience with complex data processing including the use of commercial and custom software

Familiar with the use of a managed service provider for staffing core operations (run)

Knowledgeable in capacity forecasts and using variable sizing models

Strong in the use of data to inform future decision making

Comfortable facilitating discussions with senior leadership across the organization

Preferred

Background in finance and accounting principles preferred but not required

Benefits

Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance, Short- and Long-Term Disability Insurance, and Life Insurance.

Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests.

Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually. Additionally, we offer paid parental and adoption leave.

Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program.

Work Environment – We offer a casual and flexible work environment with work from home options.