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A Igreja de Jesus Cristo dos Santos dos Últimos Dias · 10 hours ago

Service Desk Support Specialist I (Part-time)

Provo, UT

Part-time

Onsite

New Grad, Entry Level

A Igreja de Jesus Cristo dos Santos dos Últimos Dias is seeking a Service Desk Support Specialist I to support their IT Service Desk at the Missionary Training Center. This role is essential for assisting users with technology issues, ensuring timely resolution and support for over 6,000 users.

Religious Institutions

Responsibilities

Receives and responds to requests/questions from customers via chat, e-mail, phone, and web in a most professional manner

Ensures tickets are created in the incident management system and determine priority based on impact and urgency

Becomes familiar with all products and services offered by the IT department

Performs initial troubleshooting and track incidents from beginning to end and ensure prompt response and resolution

Dispatches technical support representatives (TSRs) and coordinates work with other staff to resolve issues

Follows-up on incidents where the Service Level Agreement (SLA) has not been met

Notifies customers of global issues (i.e. server or application down, system changes, etc.)

Responds appropriately to high-profile situations requiring extra care or speed

Supports mobile device and Mac operating systems

Verifies documented solutions for accuracy and usability

Assists Coaches in the support and training of Analyst 1 and staff when requested

May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)

Qualification

Microsoft Office SuiteCustomer ServiceTechnical TroubleshootingMicrosoft AdministrationLearning AptitudeTeam CollaborationProblem SolvingWriting Skills

Required

In depth knowledge of Word, Excel, PowerPoint, Outlook, and other applications

Excellent writing skills and type 45 wpm

Be able to learn quickly and have aptitude for learning computer-related concepts

Must be detailed, thorough, organized, and follow standard operating procedures

Must have excellent customer service skills

Ability to foster and work in a team environment

Ability to solve problems appropriately and without assistance

Ability to stand, walk, kneel, squat, stoop, push, pull, twist, bend, and perform repetitive movements for extended periods of time

To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment