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NDM Hospitality · 6 days ago

Assistant General Manager AGM - Island Oaks RV Resort

Jacksonville, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

NDM Hospitality is an innovative leader in the resort, vacation rental, and hospitality industry. They are seeking a hands-on, guest-focused Assistant General Manager to support daily operations at their full-service RV resort, ensuring exceptional guest experiences and overseeing various operational aspects including guest services, retail, and team leadership.

HospitalityProperty ManagementReal Estate

Responsibilities

Serve as a visible, on‑site leader focused on guest satisfaction and service excellence

Engage with guests throughout their stay to ensure a positive experience

Resolve guest concerns promptly and professionally

Monitor guest reviews, feedback, and surveys to identify improvement opportunities

Train and coach staff on hospitality standards, service recovery, and guest engagement

Support daily resort operations, including:

RV site transient and long‑term guests

Rental park models and lodging turnovers

Retail store operations

Restaurant and bar operations

Pool, recreation, and scheduled activities

Ensure all departments operate efficiently, safely, and in compliance with company standards

Assist with scheduling, labor management, and daily operational planning

Serve as Manager‑on‑Duty when the General Manager is unavailable

Assist in overseeing restaurant and bar service standards, cleanliness, and guest flow

Support inventory control, cash handling, and POS procedures

Coordinate with kitchen, bar, and retail teams to ensure consistent guest experiences

Monitor sales trends and support promotions, events, and revenue‑enhancing initiatives

Assist with hiring, onboarding, training, and performance management

Lead by example, promoting professionalism, teamwork, and accountability

Support department managers and supervisors in meeting operational goals

Address employee concerns promptly and escalate when necessary

Partner with maintenance and housekeeping teams to ensure:

Clean, safe, and well‑maintained facilities

Timely turnovers of rental park models

Pool and swimming lake safety and compliance

Report and follow up on facility issues, safety concerns, and operational risks

Ensure compliance with local health, safety, and operational regulations

Assist with daily reporting, revenue tracking, and expense awareness

Support budgeting, cost control, and loss prevention efforts

Maintain accurate documentation, incident reports, and operational records

Perform additional administrative duties as assigned

Qualification

Hospitality ManagementCustomer ServiceTeam LeadershipFood & Beverage OperationsRetail OperationsPOS SystemsCommunication SkillsProblem-Solving SkillsOrganizational SkillsAttention to Detail