JCPenney · 3 months ago
Specialty Associate - Governors Sq
Clarksville, TN
Part-time
Onsite
New Grad, Entry Level
$12/hr - $15/hrJCPenney is a shopping destination for diverse, working American families, offering a broad portfolio of fashion, home, and beauty products. The Specialty Associate will contribute to sales growth by providing exceptional customer service, assisting customers in finding products, and meeting sales goals.
E-CommerceFashionRetail
Responsibilities
Greets and assists customers in finding products and delivers exceptional customer service
Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers
Meets or exceeds sales goals and productivity standards
Partners with team members and actively listens to all customer issues
Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process
Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise
Maintains sales floor recovery process to ensure a clean and organized store environment
Completes pricing and signing processes in specialty businesses
Supports company shrink and safety initiatives
Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance
Qualification
Required
In-depth product knowledge
Passion for service
Ability to build clientele
Meet sales goals
Exceptional customer service skills
Ability to inform customers of key product attributes
Ability to suggest additional products to customers
Ability to meet or exceed sales goals and productivity standards
Ability to partner with team members
Active listening skills
Ability to promote FindMore
Assistance with credit, reward, and gift card programs
Engagement with customers to support the company's credit application process
Participation in inventory process
Participation in merchandise transfers
Ability to handle return to vendor/warehouse and defective merchandise
Maintaining sales floor recovery process
Completing pricing and signing processes in specialty businesses
Support for company shrink and safety initiatives
Consistent meeting of established performance standards
Problem-solving skills
Ability to make smart decisions that drive sales, profit or customer service
Efficient and effective execution of work
Inspiring strong performance in oneself and others
Providing great customer service
Cooperating and building positive, inclusive and respectful relationships
Taking accountability for actions and outcomes
Proactively finding ways to improve the customer experience
Showing confidence and courage to do what's right
Taking action with energy and urgency
Benefits
Medical/dental/vision
Term life insurance
Paid vacation/holidays
401(k) with Company match
Associate discount on JCPenney merchandise
Eight paid holidays during the calendar year
Additional compensation for working on a designated holiday
Company
JCPenney
JCPenney is a chain of American mid-range department stores.
Founded in 1902
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
Wells Fargo
2025-01-08Acquired
2020-12-08Post Ipo Debt· $1.5B
2020-05-26IPO
Leadership Team
Keith Melker
Chief Financial Officer
M
Marie Lacertosa
SVP, Supply Chain
Recent News
Global Cosmetics News
2026-01-20
Home Textiles Today
2026-01-17
Business Wire
2026-01-16
Company data provided by crunchbase