Sealed Air Corporation · 3 weeks ago
North America Customer Service Leader
Charlotte, NC
Full-time
Onsite
Director/Executive
10+ years expSealed Air Corporation is a global leader in packaging solutions, dedicated to delivering innovative and sustainable products. The NA Customer Service Leader will spearhead the transformation of customer service strategies within the North America Food business, focusing on enhancing customer experiences and optimizing order fulfillment processes.
Consumer GoodsE-CommercePackaging ServicesRetail
Responsibilities
Develop and implement a comprehensive customer service strategy aligned with the North America Food business objectives, focusing on enhancing customer satisfaction, improving service delivery, improving customer communication, and driving efficiency
Lead and drive significant improvements in customer service processes, leveraging best practices, data analytics, and technology solutions to enhance responsiveness and accuracy
Oversee and develop high-performing customer service teams, ensuring they provide exceptional support, manage order fulfillment effectively, and resolve customer inquiries promptly. Foster a culture of collaboration, accountability, and continuous learning
Drive the effective utilization and continuous improvement of the order management system to streamline order processing, enhance visibility, and improve overall efficiency
Partner with the supply chain and commercial teams to ensure customer service needs and insights are integrated into the IBP process, improving forecasting accuracy and aligning demand and supply plans
Build and maintain strong working relationships with Sales, Commercial, Supply Chain, IT, Finance, and Manufacturing teams to ensure alignment and effective execution of customer-centric strategies
Establish key performance indicators (KPIs) to monitor customer service performance, order fulfillment efficiency, and customer satisfaction metrics. Analyze data to identify trends, implement corrective actions, and drive continuous improvement
Identify, evaluate, and implement relevant IT solutions and technologies to enhance customer service capabilities, optimize order management, and improve the overall customer experience. This includes experience with ERP systems and customer relationship management (CRM) tools
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, or a related field
Minimum of 10-15 years of progressive experience in customer service, operations, or a related field, with a significant portion of that experience in a leadership role
Proven track record of leading and implementing successful customer service transformations, resulting in measurable improvements in customer satisfaction and efficiency
Strong understanding of end-to-end order fulfillment processes, including order entry, invoicing, and logistics
Experience in overseeing and developing high-performing customer service teams
Significant experience with order management and CRM systems
Strong analytical and problem-solving skills with the ability to interpret complex data and develop actionable insights
Demonstrated ability to leverage IT solutions and technologies (e.g., ERP, CRM) to improve customer service and order fulfillment
Excellent cross-functional collaboration and communication skills with the ability to influence and build consensus across different teams and levels of the organization
Experience in a B2B environment, preferably within the food packaging or a related industry
Preferred
Master's degree
Experience with SAP or other major ERP systems
Experience with advanced CRM platforms
Lean Six Sigma certification or experience with continuous improvement methodologies
Company
Sealed Air Corporation
Sealed Air is in business to protect, to solve critical packaging challenges, and to make our world better than we find it.
10001+ employees
H1B Sponsorship
Sealed Air Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (19)
2022 (20)
2021 (15)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$1.16B2025-11-17Post Ipo Debt
2025-11-17Acquired
2024-06-17Post Ipo Debt· $396M
Leadership Team
Patrick Kivits
CEO
Sam Marfatia
Director Strategic Marketing
Recent News
GlobeNewswire
2026-01-20
Company data provided by crunchbase