Kitchen Tune-Up Franchise System ยท 10 hours ago
Administrative Assistant - Customer Support
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $55K/yrKitchen Tune-Up is a kitchen design and remodeling franchise system seeking an Administrative Assistant to provide customer support and administrative help for their busy team of kitchen remodelers. This role focuses on customer communication, scheduling, and organizational tasks to ensure smooth operations.
Consumer Goods
Responsibilities
Handles customer communications throughout the kitchen and bath remodeling process, including inquiries, updates, and follow-ups
Assists customers in the showroom with basic needs and coordinates with the team for design consultations
Manages incoming leads by organizing and tracking them to support the sales process
Supports the team with administrative tasks, such as updating customer files, gathering before-and-after photos, and maintaining records
Performs job invoicing, statement preparation, and mailings using computer systems
Maintains mailing lists and ensures adequate levels of literature and inventory
Orders products and samples as needed
Coordinates production and installation schedules with customers and the team
Prepares basic reports on sales performance and pipeline status
Assists with event preparation, such as seminars or showroom activities, on an as-needed basis
Works collaboratively with marketing, sales, and operations teams
Performs any other administrative duties as required to support daily operations
Qualification
Required
Strong customer service skills
Ability to work independently
Highly organized
Ability to follow instructions well
Excellent written and verbal communication skills
Proficient in MS Outlook & Excel
Must have a valid driver's license
Preferred
Design experience is a plus but not required
Benefits
401(k)
401(k) matching
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Company
Kitchen Tune-Up Franchise System
Kitchen Tune-Up Franchise System is a consumer services company offering kitchen and bathroom remodeling services.
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-12-17Acquired
Leadership Team
Dave Haglund
Founder & Chairman of the Board
Recent News
2025-09-23
Company data provided by crunchbase