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Snap Finance · 21 hours ago

Client Success Manager

Orlando, FL

Full-time

Onsite

Entry, Mid Level

1+ years exp

Snap Finance is a company that provides flexible financing solutions to help people move forward, regardless of credit history. They are seeking a dynamic Client Success Manager to strengthen relationships with merchant partners and drive the adoption of Snap’s offerings in their assigned territory.

Business DevelopmentFinanceFinancial ServicesFinTech

Comp. & Benefits

Responsibilities

Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month

Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients

Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions

Identify and communicate feedback and suggestions to Snap support and product teams

Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio

Schedule and deliver “field training” sessions with our merchants and their staff

Work closely with Areas Sales Manager to strategize on merchant account goals

Qualification

Account ManagementCustomer Relationship Management (CRM)Relationship BuildingBusiness AcumenTechnical AcumenCustomer Service AptitudeCommunication SkillsEmotional IntelligenceSelf-Motivation

Required

1+ years of outside account management experience, or we will train entry level candidates with less experience – must have high levels of people, communication, and emotional intelligence skills

Must live in or near the territory listed and knowledgeable of local businesses in the area

Must have strong experience with Customer Relationship Management (CRM) systems

Professional approach with merchants – your professional dress, verbal and written communication is key to representing Snap at the highest levels

Business and technical acumen – Using a consultative approach, possess experience analyzing merchant's needs while focusing on customized sales techniques, identifying pain points, and leveraging market data

Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness

High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds

Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule

Comfortable using a range of technology platforms and while working out of your car all-day