Production Support Business Analyst jobs in United States
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Voyage Advisory · 3 days ago

Production Support Business Analyst

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Voyage Advisory is a consultancy looking for highly motivated Production Support Business Analysts. The role involves supporting clients in the property and casualty insurance industry, requiring strong organizational and communication skills.

AdviceConsultingManagement Consulting

Responsibilities

Support our client’s policy administration and underwriting systems
Work moderately independently while collaborating closely with the technical team and stakeholders
Manage support tickets and queues, including small enhancements/change requests
Translate technical fixes into business‑friendly messaging
Facilitate stakeholder meetings to define requirements

Qualification

Business analysis experienceApplication issue triageStakeholder meeting facilitationSQLJIRAUser stories writingClient-facing experienceInterpersonal skillsCommunication skillsTime managementPositive attitude

Required

Experience with application issue triage and root‑cause analysis
Ability to work with development/technical teams to resolve defects
Skilled in managing support tickets and queues, including small enhancements/change requests
Strong user support and communication abilities
Ability to translate technical fixes into business‑friendly messaging
Strong communication, active listening, and follow‑through
Personable demeanor and a positive attitude
Ability to work independently with minimal supervision
Strong accuracy and quality-focused mindset
Balanced in both functional and technical BA competencies
Strong prioritization, task/time management, and follow through
Experience with stakeholder meeting facilitation to define requirements
Ability to work with development/technical teams
Bachelor's degree in a relevant field
Client-facing experience

Preferred

Experience writing user stories and acceptance criteria (Gherkin method) is preferred (not required)
Commercial or personal insurance experience is preferred (not required)
Familiarity with SQL, integrations/APIs, Six Sigma, JIRA, and Visio is preferred (not required)

Benefits

Health
Dental
Vision
Life
Disability
Vacation
401(k) with company match

Company

Voyage Advisory

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Voyage Advisory is a management consulting firm that focuses on strategy, customer experience, and process.
dateFounded in 2018
location
Chicago, Illinois, USA
people-size11-50 employees
web-link
https://www.voyageadvisory.com/

Funding

Current Stage
Early Stage

Leadership Team

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Rebecca Caldersmith
Partner Development Manager
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Company data provided by crunchbase