Client Success Manager jobs in United States
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ISS Market Intelligence · 2 days ago

Client Success Manager

positionBoston, MA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$65K/yr - $85K/yr
date2+ years exp

ISS Market Intelligence is seeking a Client Success Manager to manage high-value accounts in their Enterprise segment. This role is essential for driving long-term customer success, requiring a consultative approach to understand client needs and facilitate collaboration internally across teams.

AnalyticsEvent Management
Hiring Manager
Joseph B.
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Responsibilities

Own a portfolio of top-tier accounts with complex needs and high strategic value
Serve as primary escalation point for client challenges, ensuring functional collaboration with Product and sales
Build and maintain direct relationships with stakeholders, positioning yourself as a trusted strategic partner
Identify and drive cross-sell opportunities in partnership with Sales specialists and Account Directors
Serve as a product expert – onboard clients, train new user teams, build ad hoc reporting and provide industry insight in line with business goals

Qualification

Client success managementAccount managementSalesforceData storytellingPresentation skills

Required

2-5 years' experience in client success, account management preferably in finance
Excellent communicator with strong presentation skills with a flexible style depending on audience
Energetic self-starter with the ability to influence others through data and strong story telling
Experience with Salesforce or other CRMS
Bachelor's degree or equivalent professional work experience

Benefits

Medical, Dental, and Vision coverage
401(k) with a company match up to 9%, including a Safe Harbor contribution
Flexible Spending Account (FSA) and commuter benefit programs
Generous paid time off
Volunteer Day
Paid parental leave
Hybrid working options

Company

ISS Market Intelligence

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ISS Market Intelligence provides data, insights, analytics, and events solutions.
dateFounded in 1985
location
New York, New York, USA
people-size1001-5000 employees
web-link
https://www.issmarketintelligence.com

Funding

Current Stage
Late Stage

Leadership Team

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Matthew Napoli
Vice President, Partnership Sales
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