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Allstate · 3 days ago

Field Auto Damage Adjuster - Florence, SC

Sumter, SC

Full-time

Onsite

Entry, Mid Level

$60K/yr - $97K/yr

2+ years exp

Allstate is a company dedicated to protecting families and their belongings from life’s uncertainties. The Field Auto Damage Adjuster role involves inspecting vehicle damage, assisting customers through the claims process, and negotiating settlements, all while working independently in various locations.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Support customers through their claim with care, clarity, and empathy

Make the process as simple and stress-free as possible by being a reliable partner from start to finish

Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines

Connect with customers through phone, email, or video to guide them through the claims process

Adjust your communication style based on customer preference and keep them informed every step of the way

Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties

Navigate tough conversations professionally while staying aligned with legal and company standards

Use estimating tools, resources, and training to make accurate decisions in a fast-moving environment

Apply strong critical-thinking skills to resolve issues and move claims forward efficiently

Document your work clearly and accurately in the claims system

Follow policy guidelines to help protect the company and ensure each claim is handled correctly

Qualification

Auto EstimatingCCC ONECommunicationProblem SolvingAttention to DetailIndependenceCustomer-FocusedTime Management

Required

At least 24 months of experience writing auto damage estimates

Proficiency with estimating software such as CCC One, Audatex, or Mitchell

Valid driver's license

As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets

All required licenses will need to be obtained within 60 days of hire

You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

Clear written and verbal communication to support and guide customers

Ability to create accurate, thorough, and well-documented estimates

Comfortable using estimating tools, mobile apps, and multiple claims platforms

Able to manage a steady workload, prioritize tasks, and meet deadlines

Uses critical thinking to evaluate damage, resolve issues, and move claims forward

Provides a calm, supportive, and helpful experience during stressful situations

Works confidently in the field with limited supervision while making sound decisions

Candidates must reside in or near Florence, SC to be considered