Stepping Stones Museum for Children · 1 week ago
Birthday Party Facilitator
Norwalk, CT
Part-time
Onsite
New Grad, Entry LevelStepping Stones Museum for Children is seeking a Birthday Party Facilitator to create memorable experiences for children during their birthday parties. The role involves setting up the party room, assisting families, leading tours, and ensuring a positive atmosphere for all guests.
Museums & Institutions
Responsibilities
Delivers exceptional customer service and maintains a fun, friendly, and professional demeanor at all times. Approaches all encounters with visitors and staff in an attentive, courteous, and service-oriented manner
Prepares for birthday party by gathering party details from the Senior Manager, Reservation Services and materials needed ahead of time
Sets up the party room prior to party visitors arriving
Assists the birthday party host family with their setup, clean up, and time management from start to finish
Keeps the party on schedule by reviewing schedule information with the birthday party host family upon arrival
Leads party visitors on an interactive tour of the museum exhibits (depending on party level) and maintains thorough knowledge of the museum’s exhibit content
Ensures the safety and comfort of visitors and the cleanliness of the party room
Provides feedback immediately following party experience to the Visitor Services Manager regarding successes, improvements, challenges, or concerns
In a timely manner, communicates monthly scheduling needs and issues
Consistently punctual and dependable
Performs other duties as assigned. May have opportunities to work events such as evening programs or facility rentals
Qualification
Required
Experience and interest in working in a youth-oriented environment and interacting with families of young children and a diverse community of learners
Ability to consistently provide excellent customer service, listen actively to visitors, and be responsive to their needs and expectations
Excellent interpersonal skills, professional maturity, adaptability, self-reliance, sense of humor, and the ability to quickly problem solve and respond to customer service issues; consistently uses good judgment in the presence of museum visitors and other staff
Strong organizational skills and attention to detail
Flexible with last-minute changes
Excellent interpersonal skills, professional maturity, adaptability, and self-reliance
Self-aware and self-regulating; reads social and emotional cues; demonstrates empathy and active listening with visitors and colleagues
Strong relationship builder: Communicates effectively across all organizational levels, manages disagreements constructively, and welcomes feedback to foster trust
Consistently demonstrates good judgment and maintains composure in challenging situations
Intrinsically motivated with a positive attitude; embraces change, setbacks, and last-minute adjustments with enthusiasm and curiosity
Sensitive to diversity, including individuals with physical challenges or special needs
Outgoing, friendly, positive attitude and a sense of humor
Excellent communication skills, both verbal and written
Preferred
Early childhood and/or elementary program/camp counseling experience a plus
Bilingual a plus
Company
Stepping Stones Museum for Children
Play is serious business at Stepping Stones Museum for Children.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Campbell Soup Company
2019-10-18Grant
Recent News
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