Quad · 1 week ago
Account Manager
United States
Full-time
Remote
Mid Level
4+ years expQuad is a global marketing experience company dedicated to helping clients enhance their marketing effectiveness. The Account Manager role involves managing client relationships, leading agency teams, and ensuring the timely execution of marketing campaigns to meet client objectives.
AdvertisingContentDigital MarketingManufacturingMarketingPrinting
Responsibilities
Serve as primary day-to-day contact with the client, facilitating communication and addressing questions and concerns promptly
Build and maintain client relationships with low-level, mid-level, and senior-level management that result in mutually beneficial, growth-oriented business relationships
Ensure client satisfaction with the performance of the team and the level of service
Keep management informed regularly of events, opportunities, or issues that could impact the client relationship
Understand client business completely from a strategic, execution, and competitive standpoint
Manage cross-functional projects from scoping briefs, creative development, building schedules, production execution and campaign analysis
Conduct weekly team status meetings and client status meetings to ensure that all projects are on track, identifying barriers to success and opportunities for improvement
Ensure team adheres to established processes and procedures to ensure timely and accurate delivery of client services
Organize and schedule meetings, provide agendas, recaps and executive summaries
Think strategically and tactically to meet client needs, improve current services, or deliver new services
Take a proactive role to improve workflow processes and job profitability
Assist with developing marketing objectives, strategies, and execution for current or prospective services
Write project and creative briefs and effectively communicate to teams
Collaborate with internal agency teams including Strategy, Creative, Analytics, Production to ensure work is on strategy and meets client expectations
Coordinate with external partners to ensure strategies are effectively executed and aligned with documented client expectations
Qualification
Required
Bachelor's degree in advertising, communication, marketing or related field required
Minimum 4 years of Client Services experience
Strong understanding and knowledge of end-to-end direct mail marketing campaigns
Highly organized with the ability to manage multiple creative campaigns from concept through production
Understanding of data-driven marketing strategies, analytics, creative, print production, digital media
Self-starter with the capability to handle multiple workstreams and prioritize effectively
Proven track record of leading cross-functional teams to meet and exceed goals
Analytical problem-solving approach with the ability to inform, educate, and influence to support objectives
Strategic thinking and tactical execution to align services with customer needs
Strong written and verbal communication and interpersonal skills
Flexible to adapt to changing requirements and schedules
Willingness to travel as required
Preferred
Experience working in regulated industries a plus (e.g., utilities, telecom, insurance)
Benefits
401(k)
Holidays
Vacations
More
Company
Quad
Quad is a marketing agency that helps brands reimagine their marketing to be streamlined and flexible.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Flagstar Financial
2025-08-21Post Ipo Debt· $35M
2025-03-17Acquired
2014-04-28Post Ipo Debt· $1.9B
Leadership Team
Tony Staniak
Chief Financial Officer and Treasurer
Dave Honan
Executive Vice President & Chief Operating Officer
Recent News
2025-11-05
Company data provided by crunchbase