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Wilkinson Supply Company · 4 days ago

Inside Sales

Fayetteville, NC

Full-time

Onsite

Mid Level

$45K/yr - $50K/yr

3+ years exp

Wilkinson Supply Company is seeking an Inside Sales Representative who plays a key role in driving sales by managing inbound customer inquiries and supporting the outside sales team. The role involves preparing quotes, documenting customer interactions, and maintaining strong customer relationships while meeting performance metrics.

Information TechnologyReal Estate

Responsibilities

Respond to inbound phone calls and emails from customers regarding orders, pricing, product availability, and delivery

Prepare and process customer quotes quickly and accurately using ERP and CRM systems

Follow up on outstanding quotes and proposals to convert leads into sales

Document all customer interactions and opportunities in the CRM platform in a timely manner

Collaborate with outside sales, customer service, and purchasing teams to ensure smooth order fulfillment

Maintain a high level of product knowledge to support customers in selecting appropriate solutions

Resolve customer concerns or escalate issues to appropriate departments as needed

Support marketing initiatives and sales campaigns by following up on leads and promotional offers

Assist with account management tasks including order tracking, returns, and invoicing support

Meet individual and team performance metrics related to response times, sales targets, and customer satisfaction

Qualification

CRM software proficiencyInside sales experienceCommunication skillsMicrosoft Office proficiencyOrganizational skillsAttention to detailExperience in HVAC industryExperience in plumbing supplyExperience in industrial sectorBilingual English/Spanish