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Captive Resources, LLC · 9 hours ago

Claims Services Coordinator

Itasca, Illinois, United States

Full-time

Onsite

Entry Level

3+ years exp

Captive Resources, LLC is a company that focuses on enhancing customer service in the claims sector. The Claims Services Coordinator will work closely with Claims Services Managers to support client interactions, organize claim reviews, and ensure effective communication and reporting for customer satisfaction.

Insurance

Growth Opportunities

Responsibilities

Help CSMs organize claim review meetings by inviting clients to participate in semi-annual (sometimes quarterly) claim reviews, schedule these reviews, and make sure all dates, times and call-in information is communicated to the client, the CSM, the broker and the TPA

Gather claim summary reports from TPA and get them to the appropriate members prior to the review

Distribution and analysis of claim service satisfaction and other surveys

Gather necessary data points and communication drafts

Edit and review for accuracy

Run frequent reports and format them as requested by member companies/vendors/brokers

Always provide prompt and helpful responses to all requests and communications from clients (and other service providers) with a focus on quality customer service

Department projects from data warehouse needs to department process efficiencies

Assist in Risk Control Workshop presentation materials and logistics as required

Assist with reports needed for board book materials and Captive Review meetings

Provide a Claims Services Guide to all new captive members and set up new captive members with the appropriate third-party administrator when requested

Assist with broadcast emails and contact information accuracy. Consult as needed on processes and output for new internal systems such as Pulpstream and Data Warehouse

Qualification

Microsoft OfficeCustomer serviceAnalytical skillsOrganizational skillsInterpersonal skills

Required

Bachelor's Degree or the equivalent with three (3) years administrative assistance experience

Proficient in Microsoft Office, including intermediate level Excel and Word

High level of customer service

Detail oriented/accurate

Adaptable to online web-based systems

High level of confidentiality

Ability to handle deadlines and work under pressure at times

Organizational, planning, and prioritization skills

Strong analytical, problem solving, and judgment skills

Works well independently and in a team environment

Strong initiative

Willingness to volunteer for projects outside normal work tasks

Interpersonal skills and open communication

Commitment to company values

Integrity

Company

Captive Resources, LLC

For four decades, Captive Resources has provided mid-market companies the ability to become insurance company owners rather than insurance buyers and to lower their total cost of risk.

Founded in 1986

Itasca, Illinois, USA

201-500 employees