Gong · 22 hours ago
Tech Stack Analyst - GTM Tools
United States
Full-time
Remote
Mid Level
$86K/yr - $98K/yr
3+ years expGong is a company that harnesses the power of AI to transform how revenue teams win. They are seeking a proactive and data-driven Tech Stack Analyst to support the Go-To-Market technology ecosystem, manage GTM tools, and ensure data quality and system reliability.
Artificial Intelligence (AI)CRMEnterprise SoftwareInformation TechnologyMachine LearningSalesSoftware
Responsibilities
GTM Systems Reporting and Data Execution - Tech Stack Reporting: Establish, run and maintain standard ROI reporting for GTM systems—tracking adoption, usage, impact, and value realization—to support analysis by the GTM leadership team
GTM Tools Ticketing & Support: Own all Tier 1 and Tier 2 ticketing for the GTM Tech Stack (excluding dedicated Zendesk management). This includes managing support tickets and account-level updates in tools like LISN, LIQ, Calendly, Dealhub, Crossbeam, and Trumpet
New Hire Provisioning: Own the process for GTM system access, ensuring each class of new hires is accurately assigned role-specific tools within a week of their GTM onboarding start date
Ad-Hoc Tool Troubleshooting: Serve as the first line of defense for the field by troubleshooting reports on tool outages, workflows not functioning as intended, and general ad-hoc fixes across the GTM tools portfolio
Tool Configuration Support: Provide operational configuration and maintenance support for various GTM tools outside of dedicated platform ownership (e.g., Zendesk), with a focus on systems that feed into ROI and adoption reporting
Qualification
Required
3+ years of experience in a systems analyst, business operations, or technology enablement role, preferably within a B2B SaaS or high-growth tech environment
Proven ability to manage high-volume Tier 1 support queues and execute transactional requests (e.g., license provisioning, account updates, troubleshooting) for a GTM organization
Demonstrated experience with data quality and hygiene execution—including maintaining data dictionaries, enforcing data rules, and managing cleanup projects
Proficiency in data analysis and reporting—with the ability to build, maintain, and run reports (e.g., ROI, adoption, usage) to support leadership analysis
Experience with a major CRM (e.g., Salesforce, HubSpot), including familiarity with custom fields, objects, and foundational data governance principles
Strong Analytical and Problem-Solving Skills: A natural problem-solver who can effectively troubleshoot ad-hoc system and tool outages, identify root causes, and propose durable solutions
Exceptional Organizational Skills: Ability to prioritize a high volume of operational tasks, track multiple workstreams (ticketing, data projects, reporting), and maintain detailed documentation (e.g., Data Dictionary)
Autonomy and Ownership: Proven ability to take ownership of end-to-end operational functions (e.g., New Hire Provisioning, Data Quality) and execute with minimal supervision
Clear Communication: Strong verbal and written communication skills, with the ability to explain complex system issues to both technical and non-technical stakeholders
Collaborative Mindset: Comfortable working in a cross-functional environment to ensure system alignment across teams
Benefits
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
Company
Gong
Gong is a technology company that offers a revenue intelligence platform using AI to analyze customer interactions.
1001-5000 employees
H1B Sponsorship
Gong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (4)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$583MKey Investors
Franklin TempletonCoatueSequoia Capital
2022-07-01Secondary Market
2021-06-03Series E· $250M
2020-08-12Series D· $200M
Leadership Team
Amit Bendov
CEO and Co-Founder
Kelly Wright
President and COO
Recent News
Index Ventures
2025-12-15
Company data provided by crunchbase