Adapt · 12 hours ago
Technical Customer Success
San Francisco, CA
Full-time
Onsite
Senior Level
5+ years expAdapt is an AI-driven company focused on making businesses AI-native. The Technical Customer Success role involves acting as a technical partner to help companies automate workflows and achieve operational efficiency using Adapt's platform.
Digital MarketingInformation TechnologySoftware
Responsibilities
Architect AI Workflows: Partner with startup founders to map their manual processes and translate them into automated Adapt workflows across tools like Linear, Salesforce, and Snowflake
Drive Technical Success: Lead hands-on implementation sessions, ensuring customers successfully connect their data sources and achieve 'instant action' capabilities
Scale the Ecosystem: Create repeatable playbooks, template libraries, and technical guides that enable the broader startup community to self-serve and innovate on Adapt
Shape the Product: Synthesize technical requirements and edge cases from early-stage customers to drive prioritization in the Product and Engineering roadmaps
Build Custom Solutions: Prototype and deploy custom connectors or scripts to solve novel customer challenges, demonstrating what’s possible with the Adapt platform
Qualification
Required
5+ years of experience as a Solutions Engineer, Software Engineer, or Technical Founder
Strong proficiency in JavaScript and understand API integrations (REST, OAuth, webhooks)
Deep understanding of the B2B SaaS stack (CRM, Data Warehouses, DevTools) and how they interoperate
Ability to communicate complex technical concepts to both engineering leaders and non-technical founders
Operate with high urgency and thrive in an ambiguous, fast-paced startup environment
Preferred
Experience in architecting AI workflows
Experience in leading hands-on implementation sessions
Experience in creating repeatable playbooks, template libraries, and technical guides
Experience in synthesizing technical requirements and edge cases for product development
Experience in prototyping and deploying custom connectors or scripts
Company
Adapt
Adapt design, develop, and create digital products and digital business development.
51-200 employees
H1B Sponsorship
Adapt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase