Travelers · 10 hours ago
Select Business Insurance Customer Service Associate
WA - Spokane Valley
Full-time
Hybrid
New Grad, Entry Level
$37K/yr - $62K/yrTravelers is a leading property casualty insurer with a commitment to customer service and community. The Business Insurance Customer Service Associate will be the first contact for customers and will handle a high volume of inquiries while providing a positive and efficient experience.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Successfully complete applicable new hire training
Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support
Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently
Navigate multiple systems and platforms simultaneously while interacting with the customer
Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience
Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area
May support departmental projects and initiatives and take on other developmental opportunities
Perform other duties as assigned
Qualification
Required
High school diploma or GED
Prior customer service experience
Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs
Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously
Ability to analyze information and think critically to make informed decisions
Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment
Flexibility and resiliency to navigate change
Desire to continuously acquire new skills and knowledge
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
Founded in 1853
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-03
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Company data provided by crunchbase