DoorDash · 20 hours ago
Senior Implementation Partner, In-Store
United States
Full-time
Remote
Mid, Senior Level
$81K/yr - $142K/yr
4+ years expDoorDash is a technology and logistics company on a mission to empower local economies. They are seeking a Senior Implementation Partner to lead the onboarding and launch of new customers on the SevenRooms platform, ensuring successful adoption and long-term growth for hospitality operators.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Act as a strategic partner across departments including Sales, Product, and Customer Success. Ensure alignment on complex client objectives from pre-sale through ongoing support while leading cross-functional initiatives to optimize the implementation process
Take ownership of the implementation lifecycle for complex, multi-location, and high-value enterprise accounts. Develop tailored implementation strategies to meet each client's unique requirements with a focus on maximizing value, driving platform adoption, and achieving ROI
Take ownership of designing, organizing, and delivering comprehensive onsite training sessions for key clients. Tailor training content to address each client's specific needs, ensuring full platform adoption and alignment with their business goals
Lead the strategic planning, scheduling, and resource management of high-stakes implementation projects. Anticipate and manage cross-functional dependencies while proactively identifying risks and taking ownership of solutions to keep projects on track
Actively contribute to the onboarding and training of new team members. Share best practices, insights, and technical expertise to accelerate their development while serving as a mentor through the complexities of enterprise implementations
Qualification
Required
4+ years of experience in customer-facing roles such as implementation, onboarding, account management or support – ideally within SaaS or hospitality
Experience leading complex or Enterprise implementations, including multi-location or high-value customers
Strong project management skills, with a proven ability to manage multiple workstreams, stakeholders, and deadlines
Excellent written, verbal, and presentations skills – with the ability to communicate technical concepts clearly to non-technical audiences
A consultative, solutions-oriented mindset and experience building trusted relationships with senior customer stakeholders
Comfort operating in ambiguity, influencing without authority, and adapting quickly as priorities evolve
Familiarity with tools such as Salesforce, Zoom, Smartsheet, Google or similar project management and CRM platforms
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-01-13
Company data provided by crunchbase