Apply on Employer Site

Rock West Composites · 3 days ago

eCommerce Project Manager

San Diego, CA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $110K/yr

6+ years exp

Rock West Composites, Inc. is an engineering and manufacturing company dedicated to providing innovative solutions for commercial and government customers. The eCommerce Project Manager leads customer focused, revenue driving initiatives that grow online sales and improve the digital customer experience while managing projects and coordinating with various teams to meet financial and service goals.

Industrial EngineeringManufacturing

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Lead eCommerce projects from opportunity through close; define scope, schedule, budget, risks, and KPIs to ensure on-time, profitable delivery

Maintain accurate forecasts and order data; monitor job cost performance and adjust plans to protect margins

Build and execute structured customer outreach to acquire/retain high-value accounts; generate quotes and transition won work to Program Management

Administer the eCommerce Loyalty Program (eligibility tracking, tier operations, dedicated services)

Coordinate cross functionally with Program Management, Marketing, Sourcing, Operations, and Utah counterparts; interface with the machine shop as a technical resource

Collaborate on product imagery/content and support chatbot escalations for technical questions

Create purchase orders and vendor SOWs; align suppliers to scope, schedule, and quality requirements

Improve customer experience by increasing responsiveness, resolving escalations/returns, and ensuring consistent communication

Optimize quoting, order entry, and customer service workflows to increase speed, accuracy, and satisfaction

Provide occasional onsite support, including travel to Tijuana for quality/engineering needs

Qualification

ECommerce project managementComposites knowledgeSalesforce proficiencyAS9100 knowledgeData acquisition systemsNetSuite (ERP)OrganizationTime managementNegotiation skillsConflict resolution

Required

Working knowledge of composites. Experience with composite materials and processing techniques such as wet-layup, autoclave, RTM, and compression molding

Basic Knowledge of AS9100 quality management systems. Understand, follow and adhere to corporate Quality Management Systems on daily basis

Mechanically able to assemble and disassemble parts and assemblies

Experience with contact and noncontact inspection methods

Experience with data acquisition systems to record temperatures, vacuum and pressure

Organized, self-motivated, strong attention to detail and high level of accuracy

Ability to manage multiple programs, set priorities and follow tasks through to completion

Complete Bids and Proposals in support of new proposal activities

Capable of working in an environment in which demands, and priorities are constantly changing

BS/BA preferred (engineering or technical discipline preferred)

6+ years in a technical manufacturing environment (composites strongly preferred) with customer-facing project ownership

Proficiency with Salesforce (pipeline/forecast), Order Management, NetSuite (ERP), Excel, PowerPoint, Outlook, Teams, and Slack

Ability to clearly write and communicate; customer first mindset; negotiation and conflict resolution; strong organization, time management, and follow through; data driven, continuous improvement orientation

Working knowledge of composites manufacturing, vendor coordination, basic machining workflows; ability to interpret specs/SOWs and manage to cost/schedule/quality targets

US. Person under 22 CFR 120 (due to ITAR Restrictions)