Norfolk State University · 1 week ago
NSU00499 - Ticket & Events Operations Coordinator
Norfolk, VA
Full-time
Onsite
Mid Level
$0/yr - $50K/yrNorfolk State University is seeking a Ticket & Events Operations Coordinator to manage daily ticketing operations and oversee box office activities. The role involves training staff, managing financial transactions, and ensuring compliance with university standards while providing excellent customer service during events.
AlumniCollege RecruitingEducationHigher EducationUniversities
Responsibilities
Expectations are clear, well communicated, and relate to the goals and objectives of the department
Staff receives frequent, constructive feedback, including interim evaluations as appropriate
Assists staff in obtaining the necessary knowledge, skills, and abilities to accomplish goals
EWPs and Evaluations are completed by established deadlines with appropriate documentation
Performance issues are addressed and documented as they occur. Supervision is conducted and documented regularly, and it complies with all statutory requirements
Encourage a safer work environment and the reduction in employee work-related and non-work-related lost time
Manage daily ticketing operations, including sales, distribution, and reconciliation of event tickets
Serve as Head Cashier and petty cash custodian
Oversee online ticketing platforms and point of sale systems (e.g., AudienceView, Transact, etc.)
Monitor and report revenue from ticket sales to the Accounting Manager for reconciliation and auditing
Train and supervise part-time and temporary box office staff
Coordinate setup of events within the ticketing system, including event creation, seating configurations, and pricing structures
Assist in supervising box office operations during events, including staffing and customer issue resolution
Provide event data to campus partners upon request
Serves as an administrator for the university’s ticketing system
Maintain seating charts and venue maps for all university facilities
Generate reports on attendance, sales trends, and revenue for department leadership
Acts as a liaison between NSU and the contractor in the absence of the Accounting Manager
Process financial transactions in compliance with operational procedures
Prepare daily deposit transmittals, identifying the proper general ledger account code to classify and post
Prepare event-based reconciliations in coordination with the Accounting Manager
Ensure compliance with university cash handling, PCI, and audit standards
Assist in preparing financial summaries and operational reports for Auxiliary Services management
Maintains the highest standard of personal & professional conduct in dealing with students, coworkers, and the public
Protects & maintains confidentiality of records
Works cooperatively with others to achieve goals
Strives for improvement in the proficiency & effective of services provided
Displays an appreciation of the difference in approaches, personalities, and viewpoints of others
Seeks out & accepts increased responsibilities
Works to keep work activities productive & focused on results
Takes responsibility for educating oneself about current and future changes within the organization
Qualification
Required
Graduation from a college or university with major coursework in accounting, business administration, or a field related to the position's duties preferred, or an equivalent combination of education and relevant experience
Experience in ticketing platforms, box office operations, and considerable knowledge of generally accepted accounting principles (GAAP) and practices
Working knowledge of spreadsheet applications and demonstrated ability to assemble, analyze, and interpret policies and procedures
Company
Norfolk State University
Norfolk State University is a school in Norfolk.
Founded in 1935
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
National Telecommunications and Information Administration
2023-02-27Grant· $3.9M
Leadership Team
Angela Forbes
Human Resources Business Partner
Dawn M. Hess, Ed.D.
Chief Compliance Officer
Recent News
The Virginian-Pilot
2025-12-16
Sports Business Journal
2025-11-12
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