Nova Southeastern University · 2 days ago
Coordinator - Collections and Financial Services - 996877
Fort Lauderdale, FL
Full-time
Onsite
Mid Level
$20.25/hr - $20.25/hr
3+ years expNova Southeastern University is a not-for-profit, independent university known for academic excellence and innovation. The role involves coordinating financial services outreach initiatives, analyzing student balances, and addressing student inquiries to enhance retention and collections efforts.
EducationHigher EducationNon Profit
Responsibilities
Assists in the administration of FAAR financial services outreach initiatives, specifically targeting Gap and retention efforts (e.g., initiatives targeting First-time in College (FTIC), students and Standard of Academic Progress (SAP) phone campaigns from FAAR) to ensure prospective and current students are provided information regarding resources to attend or stay at the university
Researches, analyzes, and authorizes settlements of outstanding student balances to ensure amounts owed to NSU are collected and to increase student retention
Monitors the distribution of monthly financial hold reports for staff in the Collections Department to ensure that all required reports are disseminated in a timely manner
Responds to, advises, and resolves student and institutional loan borrower issues and inquiries to ensure information is communicated clearly, accurately, and in a timely manner
Retrieves and prepares student account data and settlements campaigns to submit to third party vendors to ensure maximum collection efforts
Processes, tracks, maintains, and reconciles student payments to ensure accurate postings of accounts and increase cash flow to the university
Communicates and collaborates with third party vendors regarding former and current student issues and inquiries and collection activities to ensure the efficiency of the collection process
Recommends improvements to processes and systems to ensure efficient operation
Responds to inquiries from University Call Center Triage calls
Supervises student employees
Monitors and processes vendor checks to ensure the University receives payments in a timely manner
Performs other duties as assigned
Qualification
Required
Proficiency with handling numbers (account reconciliations), computing numbers mathematically, and transcribing numbers correctly. Strong 10-key skills
Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities
Strong verbal and written communication skills
Ability to prioritize work in order to complete multiple tasks within time deadlines
Excellent customer service skills
Ability to enter and verify information with accuracy
Proactive, punctual, and reliable
Ability to work independently
Good organizational and time management skills
Excellent conflict resolution skills
Ability to maintain confidential information
May need to work evenings and weekends, if necessary
Required Education: Associate's Degree or 60 completed college credits hours
Required Experience: Three (3) years of financial related work experience in an office environment
Two (2) years of customer service experience working with the public
Preferred
Bachelor's Degree
Minimum of two (2) years of financial related work experience in an office environment
Work experience in student accounting systems
Minimum one (1) year work experience in loan/banking industry
Experience working in collections or related field
Experience working in an academic institution, preferably in higher education
Experience with Banner and other NSU software system
Benefits
Competitive salaries
Comprehensive benefits package including tuition waiver
Retirement plan
Excellent medical and dental plans
Company
Nova Southeastern University
Nova Southeastern University is a nonprofit, independent research university offering undergraduate, graduate, and professional degrees.
1001-5000 employees
H1B Sponsorship
Nova Southeastern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (21)
2023 (10)
2022 (16)
2021 (19)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$4.75MKey Investors
Community Foundation of BrowardHealth Foundation of South Florida
2025-06-26Grant· $0.45M
2023-02-15Grant· $1M
2022-02-22Grant· $0.3M
Leadership Team
Marilyn Gardner
Program Professor & Education Enterprise Associate
Theoharis Theoharides
Executive Director, Center of Excellence for Neuroinflammation Research, NSU
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