M&T Bank · 1 week ago
Loss Mitigation Liaison I
United States
Full-time
Remote
Entry Level
$22.61/hr - $37.67/hr
1+ years expM&T Bank is a financial institution committed to providing effective solutions for their customers. The Loss Mitigation Liaison I is responsible for acting as the Single Point of Contact throughout the loss mitigation process, assisting borrowers with their mortgage loan issues and ensuring compliance with relevant regulations.
Financial Services
Responsibilities
Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity
Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system
Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents
Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply
Communicate liquidation options and explain the foreclosure process as necessary
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Promote an environment that supports belonging and reflects the M&T Bank brand
Complete other related duties as assigned
Qualification
Required
A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience
Ability to communicate effectively and professionally over the phone
Excellent communication and customer service skills
Proficiency with word processing and spreadsheet software
Preferred
Bachelor's degree
Mortgage collections experience
Knowledge of M&T systems
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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