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Wagner Equipment · 1 day ago

Field Service Lead Technician

Aurora, CO

Full-time

Onsite

Senior Level

$40/hr - $50.60/hr

5+ years exp

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development. The Field Service Lead assists and develops technicians in troubleshooting and repair of equipment while serving as the main contact between shop personnel and the Technical Services Department.

ManufacturingReal Estate

Responsibilities

As time allows, ensures work orders are complete, service reports are filled out correctly, and all parts are returned before the job is turned in

Works with other shops in coordinating the repair of different components

Helps ensure a safe and productive working environment in the shop

Works closely with the Shop Manager and Service Writer to keep them updated on the status and problems of the equipment in the shop

Works closely with the Service Writer in resolving all scheduling conflicts

Ensures effective communication between customers and Service Writer

Assists, supervises, and trains technicians in troubleshooting and repairing equipment

Where applicable, works closely with the Inspector on the reporting of the discrepancies between customer requested repairs and those found during incoming inspections

Works with all shop personnel to ensure that the shop is kept clean, organized, safe, and is accountable for the safety of technicians in their responsible area

Assists in estimating repairs or reconditions

Other duties as assigned by manager

Assists in the scheduling of the technicians

When the need arises, fills in for the Shop Manager and/or Service Writer in her/his absence

Provides information and feedback for performance reviews, and may participate in the actual review meetings

Completes first drafts of technician reviews for management approval

Qualification

Caterpillar heavy equipmentData EntryDMSET/SIS/SIS Web/STWMicrosoft WordCustomer serviceSafety knowledgeOrganizational skillsCommunication skills

Required

High School Diploma or GED

5 years' experience in the troubleshooting and repair of Caterpillar heavy equipment

3+ years administrative/clerical experience

3+ years customer service experience

Standing, walking, talking, sitting, use of hands & hearing

Ability to ascend/descend ladders, stairs, etc

Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Safety & Product Knowledge

Basic knowledge of Microsoft Word

Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

Benefits

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.

Unum Supplemental life Insurance

Aflac Critical Illness + Accidental Insurance

ID WatchDog and discounted employee phone plans