Greenlink Incorporated · 21 hours ago
Business Development & Customer Relationship Manager
Woodbine, MD
Full-time
Onsite
Senior Level
5+ years expGreenlink Inc., a leading commercial landscaping provider in the Mid-Atlantic region, is seeking a seasoned Business Development & Customer Relationship Manager to expand our market presence, strengthen client relationships, and lead a high-performance team. This key leadership role is ideal for a results-driven professional with extensive experience in commercial landscaping, a passion for client success, and strong team-building skills.
Home and GardenLandscapingResidential
Hiring Manager
Admin 1
Responsibilities
Identify, pursue, and secure new commercial landscaping opportunities through prospecting, networking, referrals, and lead generation
Prepare and present proposals, bids, and pricing to potential clients
Build relationships with property managers, general contractors, developers, and municipal agencies across the Mid-Atlantic
Lead proposal development, bid preparation, and contract negotiations
Develop and execute a sales pipeline strategy for short- and long-term growth
Conduct site walks and consultations to understand client needs and deliver tailored service offerings
Collaborate with estimating and operations teams to ensure service delivery aligns with client expectations
Cultivate and maintain strong relationships with existing clients to drive retention, upsell services, and maximize customer satisfaction
Conduct regular client check-ins, quarterly reviews, and service audits
Proactively address service issues in collaboration with operations and production teams
Leverage client insights to propose enhancements and value-added services
Build, manage, and coach account managers
Set performance targets, conduct regular check-ins, and promote a collaborative sales culture
Partner with field and operational leadership to align client expectations with field execution
Promote Greenlink’s core values of integrity, excellence, and reliability
Analyze industry trends, client feedback, and regional market data to inform strategic initiatives
Develop and track key performance metrics for growth, retention, and customer satisfaction
Deliver reports and updates to senior leadership on pipeline status and business development initiatives
Qualification
Required
Minimum of 5-7 years of proven sales, business development, or client-facing experience in the commercial landscaping industry
Proven track record of leading sales and client service teams
Knowledge of commercial landscape maintenance, design/build, and enhancement services
Excellent interpersonal, negotiation, and presentation skills
Strong organizational and time management skills; able to manage multiple priorities and client accounts
Proficient in CRM tools and Microsoft Office Suite
Valid driver's license and willingness to travel regionally within the MidAtlantic and surrounding areas for client visits
Preferred
Established network within property management, construction, or real estate development sectors strongly preferred
LMN or Aspire software experience is a plus
Benefits
Company vehicle or vehicle allowance
Generous PTO and holiday schedule
Ongoing training and leadership development support
Company
Greenlink Incorporated
Greenlink Incorporated is a commercial landscaping company that provides tree care, landscape design/installation, and irrigation services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase