City National Bank · 20 hours ago
Supervisor Mortgage Servicing Oversight
Los Angeles, CA
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expCity National Bank is seeking a Supervisor Mortgage Servicing Oversight to lead mortgage servicing operations with a focus on compliance and performance excellence. The role involves managing vendor relationships, conducting audits, and overseeing training initiatives while ensuring adherence to regulatory requirements.
BankingFinanceFinancial Services
Responsibilities
Serve as the primary point of contact for sub-servicers, ensuring communication and coordination
Monitor and evaluate sub-servicer performance against contractual obligations and performance standards
Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements
Conduct regular audits of subservicer operations and compliance practices
Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery
Analyze performance metrics to identify areas for improvement and drive corrective actions
Implement training programs for subservicer staff on compliance standards and best practices
Update training materials to reflect regulatory changes
Define documentation standards to ensure consistency and accountability in operations
Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership
Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input
Stay updated on regulatory changes and adjust processes accordingly
Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals
Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure
Address and resolve issues or breaches of service level agreements identified through monitoring and audits
Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals
Create a comprehensive suite of mortgage products and services
Establish policies, procedures, and workflows to ensure compliance and operational efficiency
Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff
Drive growth and profitability within the mortgage division
Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines
Manage vendor relationships and mortgage software applications
Represent the bank in community and civic activities to enhance market presence
Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures
Provide oversight of the sub-servicer’s foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation
Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance
Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters
Establish rigorous quality control measures to maintain high standards of service and compliance
Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations
Train team members and strategic partners on best practices related to foreclosure and bankruptcy
Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements
Engage with investors and insurers to advocate for policies beneficial to all stakeholders
Undertake special projects or strategic initiatives as assigned by senior leadership
Perform other duties as necessary, including travel
Qualification
Required
Bachelor's Degree or equivalent
12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
Minimum of 5 years of Mortgage Default Experience
Minimum of 5 Years of Mortgage Subservicing Experience
Preferred
Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac)
Running servicing operations and establishing an end to end servicing oversight control for a bank
Strong leadership, communication, and analytical skills
Proficiency in loan origination software (e.g., Encompass) and Microsoft Office
Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
Strong quantitative, governance, and analytical abilities
Ability to solve complex problems and drive structure through ambiguity
Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)
Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
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