Abbott · 15 hours ago
Bilingual eMRO Client Services Representative
Richmond, VA
Full-time
Onsite
New Grad, Entry Level
$18.45/hr - $36.85/hrAbbott is a global healthcare leader that helps people live more fully at all stages of life. The Bilingual eMRO Client Services Representative is responsible for ensuring the accuracy and integrity of the drug testing review process, handling inquiries in both English and Spanish, and collaborating with various stakeholders to resolve issues and maintain compliance.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Provide subject matter expertise in executing Drug Testing Services across Workplace Solutions broad customer base
Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review
Document detailed information related to client/donor interaction and review-related issues
Handle inbound and outbound phone calls (both English and Spanish), and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, documents processing, reporting, and other issues
Maintain the processes required for compliant medical review and assist in the resolution of issues related to that process
Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review
Compile, sort, and verify accuracy of all results in the MRO review process
Request documentation from vendors, clinics, or clients as required to complete the review process
Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner
Ensure adherence to applicable Abbott Rapid Diagnostics Quality policies & procedures
Qualification
Required
High School degree required
Proficiency in both written and spoken English and Spanish is required
Equivalent combination of education and experience
Preferred
Four-year degree from an accredited college or university is strongly preferred
Call center experience strongly preferred
Proficiency with Microsoft office (Word, Excel, Outlook)
Prior drug testing knowledge is preferred
Federal DOT drug testing regulation knowledge is preferred
Ability to understand and explain general collection, laboratory, and medical review procedures is preferred
Benefits
Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
An excellent retirement savings plan with high employer contribution
Tuition reimbursement
The Freedom 2 Save student debt program
FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
Founded in 1888
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
2026-01-07
Company data provided by crunchbase