Rain · 4 hours ago
Technical Support Analyst
United States
Full-time
Remote
Mid Level
$92K/yr - $132K/yr
3+ years expRain is a company focused on creating the next generation of payments infrastructure. They are seeking Technical Support Analysts to deliver exceptional support for their platform, troubleshoot complex issues, and ensure seamless user experience.
BlockchainCryptocurrencyDecentralized Finance (DeFi)FinTechWeb3
Responsibilities
Investigate and resolve advanced customer and partner issues related to Rain’s systems, APIs, and integrations
Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed
Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents
Maintain accurate documentation and create troubleshooting guides for recurring issues
Track trends and suggest improvements to prevent future issues
Support new feature testing, integrations, and platform updates as needed
Ensure all tickets and incidents meet internal SLAs and quality standards
Qualification
Required
3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments
Strong analytical and problem-solving skills with a detail-oriented approach
Familiarity with APIs, data analysis, and debugging workflows
Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems
Clear communication skills with the ability to translate technical information for non-technical users
Ability to prioritize effectively and manage multiple complex cases at once
A collaborative mindset and a passion for continuous learning
Benefits
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.
Company
Rain
Rain is a fintech company that builds stablecoin-powered payment infrastructure that allows businesses and individuals to use digital money.
51-200 employees
H1B Sponsorship
Rain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$332.5MKey Investors
ICONIQ CapitalSapphire VenturesNorwest
2026-01-09Series C· $250M
2025-08-28Series B· $58M
2025-03-24Series A· $24.5M
Leadership Team
Farooq Malik
Co-Founder and CEO
Charles Yoo-Naut
Co-Founder and CTO
Recent News
2026-01-14
2026-01-14
2026-01-12
Company data provided by crunchbase