Delta Air Lines · 2 days ago
Ticket/Gate Agent (Customer Service Agent) - CLE
Cleveland, OH
Full-time
Onsite
New Grad, Entry Level
$19.76/hr - $19.76/hrDelta Airlines is dedicated to providing an elevated experience for their customers during travel. As a Ticket/Gate Agent, you will greet customers, assist with ticketing and baggage check-in, and ensure a smooth travel process.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds
Operating loading bridges
Opening, closing, and securing aircraft doors
Escorting unaccompanied minors and disabled passengers throughout the airport
Qualification
Required
Consistently prioritizes safety and security of self, others, and personal data
Embrace diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Proficiency in English
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
Possess basic digital literacy
Pass a physical ability test (PAT). You can prepare for the PAT by watching this video
Pass a Customer Service Assessment
Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives.
401(k) with generous company contributions up to 9%.
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
10 paid holidays per calendar year.
Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
Non-birthing parents are eligible for 2-weeks of paid parental leave.
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
Founded in 1928
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase