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Security Service Federal Credit Union · 18 hours ago

NOC Technician I

San Antonio, TX

Full-time

Onsite

Entry Level

2+ years exp

Security Service Federal Credit Union is seeking a NOC Technician I to monitor and troubleshoot their network infrastructure. The role involves first line problem determination, escalating issues as needed, and maintaining accurate documentation of systems and procedures.

Financial Services

Growth Opportunities

Responsibilities

Monitoring, troubleshooting, and documenting problems with the SSFCU's network infrastructure

Monitors SSFCU's network infrastructure using network management software applications

Assisting to identify and rectify problems or to increase efficiency

Performs first line problem determination and take appropriate action to correct any alarm condition

Escalates more involved problems to the appropriate Tier 2 and Tier 3 support teams

Tracks issues to resolution updating the internal knowledgebase

Assists with maintaining system architecture network diagrams

Monitors the application issues and effectively communicates resolutions and workarounds to affected parties

Provide proactive hourly data center walkthroughs to ensure all physical aspects are in accordance with data center standards

Install, uninstall and support networking equipment, servers, and related IT systems

Responsibilities include network, disk, storage and compute racks as well as HVAC, Power Consumption and Power Generation

As needed will assist in maintaining accurate documentation of systems, operational and incident/outage resolution procedures

Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values

Qualification

NOC experienceLAN/WAN networkingNetwork management softwareTechnical documentationCommunication skills

Required

High school diploma or equivalent

Minimum of two (2) years of technology and financial related field experience

Basic knowledge of Microsoft Office and other desktop related software

Demonstrate excellent attention to detail and ensure incident details are communicated with the appropriate level of technical depth when addressing different groups of the Credit Union

Able to multi-task and solve multiple trouble issues simultaneously in a high stress environment

Able to work independently and/or as a part of a team

Able to learn and retain information in a fast pace environment