Apply on Employer Site

REMAX · 16 hours ago

Director, Global Support Operations - US

Denver, Colorado, United States

Full-time

Hybrid

Director/Executive

$125K/yr - $145K/yr

RE/MAX is a world-class, industry-leading organization that builds businesses in the real estate sector. The Director of Support Operations is responsible for leading scalable operating models to enhance customer experience and improve business efficiency while driving growth outcomes.

Commercial Real EstateFranchiseProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Design and scale support operating models that support growth, margin improvement, and service expansion

Identify and implement opportunities to lower cost-to-serve through automation, process standardization, and smarter tooling

Establish consistent operating standards across internal and external service teams

Build executive-ready reporting, dashboards, and performance narratives

Translate customer and operational data into business insights that can be acted upon

Mature early-warning systems to surface operational risk and opportunity

Partner with Product, Engineering, Sales, Marketing, and Operations to reduce friction, remove blockers, and enable growth

Lead enterprise initiatives that improve customer experience and make it easy for our customers

Influence cross-departmental teammates through clear and data-backed recommendations

Enable and develop managers to lead daily execution while strengthening accountability and autonomy across the organization

Scale onboarding, knowledge management, and operational readiness to support growth

Ensure performance consistency across internal and partner-delivered teams

Proactively identify customer and operational risks before they impact experience

Champion effort reduction and experience-led decision making across the business

Position Support Operations as a strategic growth partner rather than a reactive function

Qualification

Operational StrategyBusiness OptimizationCross-Functional LeadershipData AnalysisPerformance MetricsTeam DevelopmentCustomer ExperienceCommunication Skills

Required

Experience in leading support operations and developing scalable operating models

Ability to identify and implement cost-reduction strategies through automation and process standardization

Experience in establishing consistent operating standards across service teams

Proficiency in building executive-ready reporting, dashboards, and performance narratives

Ability to translate customer and operational data into actionable business insights

Experience in developing early-warning systems for operational risks and opportunities

Strong cross-functional leadership skills to partner with various departments

Ability to influence cross-departmental teammates with data-backed recommendations

Experience in enabling and developing managers for daily execution and accountability

Ability to scale onboarding and operational readiness processes

Experience in proactively identifying customer and operational risks

Ability to champion effort reduction and experience-led decision making

Benefits

Competitive Medical, Dental, and Vision benefits

Retirement plans with optimal company match

Annual bonus/merit opportunity

Educational Assistance

Mental Health support program

M.O.R.E. Events offered in-person and virtually

Mentorship program

Employee Resource Groups

Community Engagement

Diversity, Equity, and Inclusion

Parenting

Remote

Women at REMAX

Company

REMAX

Glassdoor4.2

As one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories.

Founded in 1973