USAA · 9 hours ago
Business Process Owner - Talent Programs (Mid-Level)
San Antonio, TX
Full-time
Onsite
Mid Level
$77K/yr - $147K/yr
4+ years expUSAA is dedicated to empowering its members to achieve financial security through exceptional service and competitive products. The Business Process Owner for Talent Programs will drive the optimization of talent processes, ensuring alignment with USAA's talent strategy and utilizing data to identify automation opportunities.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance
Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
Assists in identification of business unit and business process risks across assigned activities
Develops communication plans for customers and internal stakeholders
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies
Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
Hands on experience with process mapping and modeling, and creating and validating process documentation
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices
Demonstrated experience with utilizing various systems to collect and analyze data
Preferred
Experience administering risk and compliance training and/or talent processes for large financial services organizations
Experience applying Agile methodologies for process management and continuous improvement
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
24-7 Press Release Newswire
2026-01-11
2026-01-07
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