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Four Seasons Hotels and Resorts · 18 hours ago

Guest Services Attendant

Houston, TX

Full-time

Onsite

New Grad, Entry Level

Four Seasons Hotels and Resorts is a luxury hotel chain known for exceptional guest experiences. The Guest Services Attendant creates a strong sense of arrival for guests, assists with luggage, and ensures smooth traffic flow for arriving and departing guests.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars. Issues appropriate valet parking ticket to guests who want car parked. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests

Unloads guest luggage from car, tags it and issues claim tickets to the guest. Directs hotel guests to the Front Desk for check-in

Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars

Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed. Loads luggage in car for departing guests

Escorts guests to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups

Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest

Performs errands for guests and the hotel that may require local travel off of the hotel property

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc