Executive Director Casino Marketing - Asia jobs in United States
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MGM Resorts International · 1 week ago

Executive Director Casino Marketing - Asia

MGM Resorts International is a leading entertainment company seeking an Executive Director of Casino Marketing. The role involves generating incremental visits from casino customers and providing excellent customer service while managing customer development efforts.

GamblingHospitalityResorts

Responsibilities

Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts)
Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts
Authorize and grant amount of marker authorization limits to qualifying customers
Evolve a player development skillset by engaging new and inactive customers
Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels
Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
Attend special event functions to promote marketing efforts and greet customers
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Comply with Title 31 and attend all necessary training sessions

Qualification

Player developmentLoyalty programsProperty marketing strategiesCustomer engagementCross-functional team leadershipCustomer serviceConflict resolution

Required

At least five years of relevant experience
Strong understanding of player development, loyalty programs, and property marketing strategies
Prior experience working in a comparable resort environment
Demonstrating success in driving guest engagement and revenue growth through strategic marketing initiatives
Skilled in leading cross-functional teams
Fostering collaboration and aligning marketing efforts with overall business objectives

Preferred

Minimum of seven years of leadership experience within the casino marketing industry
Casino Marketing: 5 years
Leadership: 7 years

Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Relocation assistance
Tuition reimbursement
Vision insurance

Company

MGM Resorts International

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MGM Resorts International is a hospitality firm that operates casinos, restaurants, and recreational resorts.

Funding

Current Stage
Public Company
Total Funding
$3.6B
Key Investors
IAC
2024-09-03Post Ipo Debt· $850M
2024-03-25Post Ipo Debt· $750M
2020-08-10Post Ipo Equity· $1B

Leadership Team

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William Hornbuckle
Chief Executive Officer and President
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Mark Strawn
Chief Financial Officer - Midwest Group
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Company data provided by crunchbase