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Abbott · 2 days ago

eMRO Client Services Representative

United States - Virginia - Richmond

Full-time

Onsite

New Grad, Entry Level

$18.45/hr - $36.85/hr

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The eMRO Client Services Representative is responsible for the accuracy and integrity of the drug testing review process, handling inquiries from clients and ensuring compliance with medical review processes.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Provide subject matter expertise in executing Drug Testing Services across Workplace Solutions broad customer base

Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review

Document detailed information related to client/donor interaction and review-related issues

Handle inbound and outbound phone calls, and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, documents processing, reporting, and other issues

Maintain the processes required for compliant medical review and assist in the resolution of issues related to that process

Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review

Compile, sort, and verify accuracy of all results in the MRO review process

Request documentation from vendors, clinics, or clients as required to complete the review process

Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner

Ensure adherence to applicable Abbott Rapid Diagnostics Quality policies & procedures

Qualification

Call center experienceMicrosoft OfficeDrug testing knowledgeDOT drug testing regulationsCommunication skillsAttention to detail

Required

High School degree required

Equivalent combination of education and experience

Preferred

Four-year degree from an accredited college or university is strongly preferred

Call center experience strongly preferred

Proficiency with Microsoft office (Word, Excel, Outlook)

Prior drug testing knowledge is preferred

Federal DOT drug testing regulation knowledge is preferred

Ability to understand and explain general collection, laboratory, and medical review procedures is preferred

Benefits

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.