ServiceTitan · 13 hours ago
Staff AI Engineer
United States
Full-time
Remote
Lead/Staff
$202K/yr - $270K/yr
8+ years expServiceTitan is a company focused on developing cutting-edge AI technologies. In this senior and highly influential position, you will drive the development of AI Voice Agents and conversational systems, acting as the primary technical leader for the product and collaborating across various teams to deliver scalable solutions.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Contribute significantly to the technical roadmap for the AI Voice Agent system and ensure execution aligns with product and business goals
Serve as the technical lead and subject matter expert for critical projects, actively mentoring and guiding engineers on best practices in AIOps, LLMOps, system design, and implementation excellence
Collaborate with product teams to integrate and operationalize Foundational Models (like LLMs) and specialized speech models into production, focusing on high-volume, low-latency API usage, cost-efficiency, and resilience
Drive execution for complex, cross-functional projects, proactively identifying and resolving technical blockers in infrastructure, deployment, and real-time performance optimization
Communicate effectively with executives, product managers, customers, and partners, translating complex technical challenges into clear implementation plans and strategic recommendations
Qualification
Required
8+ years of experience writing production-level code in Python
3+ years of experience designing, deploying, and maintaining high-volume, low-latency production AI/ML systems, specifically Conversational AI models, ASR/TTS engines, or real-time NLP systems
Deep expertise in designing and deploying large-scale, fault-tolerant AI inference services and distributed systems to support real-time voice agents
Strong understanding of the Conversational AI and Machine Learning project lifecycle
Advanced knowledge of Machine Learning methods and algorithms across traditional ML methods and Deep Learning theory and techniques
Expertise in leveraging and orchestrating Foundational Models using tools like LangChain, LangGraph, or equivalent frameworks, including state-of-the-art prompting, agent design, and RAG (Retrieval-Augmented Generation) techniques
Experience with Reinforcement Learning (RL) techniques and implementing Continuous Learning/Online Optimization systems for production
Experience with deep learning frameworks (PyTorch, TensorFlow) and NLP/Speech-focused libraries (e.g., Hugging Face Transformers, DeepSpeech, Kaldi/ESPnet)
Expert-level knowledge of data storage and analytics technologies (SQL Server, PostGreSQL, Redshift, Snowflake)
Extensive experience with public cloud environments such as Azure or AWS, including security, cost management, and cloud-native architecture
Proven ability to architect solutions using microservices and asynchronous messaging technologies like Kafka, Azure ServiceBus, etc. (critical for high-volume, real-time interactions)
Experience with serverless architecture (Azure Functions, AWS Lambda, etc.)
Expert command of Git, unit testing, debugging, profiling, and modern SDLC tools
Demonstrated ability to provide technical leadership and operate effectively in a fast-paced environment with a globally distributed team
Preferred
Experience with Azure Cognitive Services (Speech/Bot Service) or similar cloud-based AI offerings is a significant plus
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crunchbase News
2026-01-08
Index Ventures
2026-01-05
Company data provided by crunchbase