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Gaudenzia, Inc. · 15 hours ago

IT Support Specialist

Norristown, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Gaudenzia, Inc. is dedicated to promoting long-term recovery by providing comprehensive treatment and support to individuals with substance use and co-occurring mental health disorders. The IT Support Specialist is responsible for delivering secure and effective technology solutions for the workforce while maintaining compliance and security of the organization's assets.

Addiction TreatmentFamilyHealth CareRehabilitation

Responsibilities

The IT Support Specialist role is responsible for providing a successful and secure end-to-end solution for technology requests and for incoming issues from the Gaudenzia workforce and technology infrastructure, while ensuring Gaudenzia's assets remain secure and compliant throughout their lifecycle with technical and regulatory requirements

As a member of the IT Team, this position will interact daily with employees, IT infrastructure, endpoint technology, as well as their IT functions, to deliver excellent IT services

This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically inclined, and thrives solving technical issues in a timely manner

Desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment

Managing customer service requests

Fulfilling requests and resolving incidents within on a daily basis to ensure service-related issues are identified and resolved within timely fashion

Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems

Qualification

IT support experienceWindows technologiesMicrosoft Office supportRemote desktop connectionsMicrosoft Exchange onlineMicrosoft Office 365TCP/IP networkingAudio conferencing technologiesVideo conferencing technologiesPC securityMobile securityNetwork securityTechnical writingCritical thinking