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ATS Corporation · 7 hours ago

Applications Engineering Specialist - Service

Rolling Meadows, IL

Full-time

Onsite

Mid, Senior Level

$72K/yr - $85K/yr

5+ years exp

ATS Corporation is a publicly traded global enterprise focused on factory-wide automation solutions. The Applications Engineering Specialist – Service role involves developing service proposals, managing customer interactions, and ensuring customer satisfaction in the aftermarket service space.

Industrial Automation

Responsibilities

Deliver detailed service quotations and RFQs for all service product offerings

Manage your opportunity pipeline in Salesforce and provide accurate, timely updates

Proactively connect with current and potential customers to identify service needs and highlight the value of our offerings

Collaborate with regional and divisional service leaders to plan customer visits and develop commercial packages

Support customer satisfaction initiatives through survey triage and follow-ups

Contribute to service process improvements and help drive simplification efforts

Assist with collections related to outstanding service invoices, as needed

Stay informed of new service offerings and participate in commercial/training meetings

Leverage CRM, ERP, and other tools to drive efficiency and resolve customer concerns

Ensure all activities align with the ATS Code of Conduct

Qualification

Sales experienceCRM proficiencyTechnical service knowledgeMicrosoft OfficeCustomer service skillsCommunication skillsAttention to detailTime management

Required

Associate degree or higher

Five (5) years' sales experience in a technical service/parts environment

A proven ability to consistently achieve performance targets

Ability to accurately document and record customer information

Excellent verbal and written communication skills, attention to detail, strong customer service and interpersonal skills

Ability to work independently, multitask and manage one's time

Previous experience with Microsoft Office suite

Benefits

3-6% employee bonus (based on individual and divisional performance)

401K Match

Stock purchase plan

Starting 14 days of PTO

Benefits package (health, vision and dental)

$40 monthly wellness reimbursement

Volunteer day off each year

Protective gear reimbursement

Continuous learning and career growth with global mobility opportunities

Tuition reimbursement

Annual paid volunteer day off

Company

ATS Corporation

Glassdoor3.8

HELPING ADVANCE THE FUTURE ATS is an industry leader in planning, designing, building, commissioning and servicing automated manufacturing and assembly systems — including automation products and test solutions — for a broadly-diversified base of customers.

Founded in 1978

Cambridge, ON, CA

5001-10000 employees