Permian Labs · 10 hours ago
Customer Success Specialist
New York, United States
Full-time
Onsite
Entry, Mid Level
$85K/yr - $105K/yr
1+ years expGPULoans.com is a company that provides flexible financing to AI infrastructure operators. The Customer Success Specialist will manage borrower files through the loan application process, ensuring accurate and timely completion of documentation while serving as the primary point of contact for borrowers.
Artificial Intelligence (AI)ComputerFinancial ServicesSoftware
Responsibilities
Manage borrower files through our 25+ step onboarding checklist, ensuring each milestone is completed accurately and on schedule
Collect, verify, and organize required documentation from borrowers (financials, corporate docs, collateral information) with 99%+ accuracy
Serve as primary point of contact for borrowers during onboarding, responding to inquiries within 24 hours and proactively following up on outstanding items
Maintain detailed records in our CRM, updating borrower status daily and ensuring all communications are logged
Coordinate with underwriting team to ensure document requests are fulfilled within 48-hour SLAs
Flag at-risk deals to management when borrowers miss deadlines or documentation gaps emerge
Prepare loan closing packages, verifying all required documents are complete and properly executed
Provide ongoing support to active borrowers for routine inquiries, reporting requirements, and platform navigation
Qualification
Required
1-3 years of experience in loan operations, client onboarding, account coordination, or similar detail-heavy operations roles
Proven track record of managing high volumes of work accurately—you don't drop balls when juggling 20+ active files
Genuinely detail-oriented: you notice when a date is formatted wrong, a signature is missing, or a number doesn't tie out
Comfortable with repetitive, process-driven work—you find satisfaction in executing a checklist perfectly, not in rewriting it
Strong written communication skills for professional borrower correspondence
Proficient with CRM systems, spreadsheets, and document management tools
Reliable and consistent—you show up every day ready to grind through the queue
Interest in fintech, crypto, or AI infrastructure is a plus, but not required—we'll teach you the domain
Preferred
Experience in lending operations, mortgage processing, or commercial loan coordination
Familiarity with compliance documentation or KYC/AML processes
Background in fintech, crypto, or B2B SaaS client operations
Benefits
Long-term token incentive package.
Unlimited PTO.
Clear, measurable performance expectations—you'll always know what success looks like.
Opportunity to grow into senior operations roles as we scale.
Company
Permian Labs
Permian Labs is a fintech company that facilitates capital markets for AI infrastructure assets
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$24MKey Investors
Dragonfly
2025-11-17Series Unknown
2022-10-13Series A· $10M
2022-02-08Seed· $3M
Leadership Team
Conor Moore
Co-Founder
David Choi
Building
Recent News
2025-10-16
Company data provided by crunchbase