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Higginbotham · 6 hours ago

Personal Lines Client Service Manager

Fort Worth, Texas, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Higginbotham is a company focused on providing exceptional client service in the insurance sector. They are seeking a Personal Lines Client Service Manager to assist producers and clients in maintaining insurance coverage for personal lines, including processing policies and ensuring client satisfaction.

Insurance

Culture & Values

Responsibilities

Preparing and processing endorsements requests for submission to insurance carriers, including invoicing, and timely follow-up to confirm receipt

Verification of rates, exposures, and prior premiums to ensure accurate policy records

Handling/processing policy cancellations, billing inquiries, and related issues with attention to detail and efficiency

Work closely with Senior Insurance Managers for the review and approval of endorsements and renewals

Provide exceptional client service and support policy retention efforts through proactive communication and problem-solving

Respond to and process certificate of insurance (COI), ID Cards, and billing questions as needed

Maintain accurate and organized agency files, and process incoming mail and service requests promptly

Adhere to established agency procedures and best practices

Foster strong working relationships with both clients and internal stakeholders to support overall service excellence

Ability to perform other duties as assigned

Qualification

PropertyCasualty licenseApplied Epic experienceMicrosoft ExcelMicrosoft WordMicrosoft OutlookAttention to DetailCommunication SkillsTeam CollaborationClient FocusOrganizational Skills