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OEC · 19 hours ago

CRN Customer Success Specialist - Remote within the United States

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

OEConnection provides software solutions for the automotive parts and repair industry. The CRN Customer Success Specialist will build and maintain customer relationships, educate clients on OEC solutions, and drive usage and adoption to ensure customer satisfaction and revenue growth.

ComputerE-CommerceSoftware

Responsibilities

Consults across OEC platforms regarding OEM solutions based on a solid knowledge of one or more company applications, and works to provide the best possible solutions in support of enhancing and/or resolving customer business challenges

Continues fluency in known product lines and focuses on a specific product as required by department leadership and in support of ongoing and changing business priorities; learns new product information with the goal of becoming fluent in speaking all-OEC product language

Completes initial implementation activities within established product timeframe, reaching dealer and retailer communities to enhance product by reviewing product functionality and completing key configuration steps as required

Uses data to understand user performance and provides feedback to help achieve goals and time to value

Achieves targeted levels of customer utilization of OEC solutions to ensure customer satisfaction

Responds to incoming requests from users/customers for product information and support; resolves client issues via phone and e-mail. Utilizes available opportunities to provide influential information that could result in additional product sales or upgrades

Develops and executes success plans appropriate for the client’s region and/or business model to help accelerate and expand product use beyond initial launch

Establishes high level relationships with assigned clients; drives customer engagement and increases overall income and revenue through coaching and relationship building

Qualification

Account managementCustomer relationship managementTechnical aptitudeSales experienceProduct knowledgeInterpersonal skillsTime managementPersuasion skills

Required

Requires an associate degree from an accredited college or, in the absence of a degree, directly related job experience building business relationships and facilitating product usage

At least 2 years of experience is required in account management, telephone sales, or related role

Strong interpersonal and relationship management skills with the ability to persuade and influence others

Results-oriented work style with good time management and prioritization skills

Ability to learn complex company products, and present them in a clear, concise manner

Technical aptitude with knowledge of, or the ability to learn, computerized customer database and/or eBusiness account management tools

Comfortable with taking ownership of work and proactively completing job duties under moderate supervision

Domestic travel for this position is required and anticipated to be up to 20% of work time