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SmartStop Self Storage · 2 days ago

District Manager - NC/SC

Spartanburg, SC

Full-time

Onsite

Mid, Senior Level

$90K/yr - $120K/yr

SmartStop Self Storage is a diversified real estate company in the self-storage industry, operating in the US and Canada. They are seeking a self-driven leader who will be accountable for all district store activities and operations, focusing on achieving company goals and providing exceptional customer experience.

LogisticsTransportation

Responsibilities

Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources

Meets company revenue goals by achieving or exceeding monthly budget expectations

Conducts facility audits to ensure physical and operational standards are being met

Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective

Recruits, interviews, and hires new staff members

Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development

Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions

Qualification

Multi-unit retail leadershipPerformance standards achievementStaff developmentCoachingAnalytical problem-solvingMS Office proficiencyCustomer service passionCommunication skillsInterpersonal skillsMotivational skillsTime management skills

Required

Must have multi-unit retail sales/service operations leadership experience, preferably in transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental

Proven ability to consistently meet and exceed performance standards

Excellent communication, interpersonal, and motivational skills

Proven ability to lead, develop, and coach staff

Strong analytical and problem-solving abilities

Ability to prioritize multiple projects and deal with numerous interruptions

Works well under pressure while meeting deadlines consistently

Ability to work independently with minimal supervision

Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, sales, service or related industry

Exceptional communication, people skills, and time management skills

Proficient in MS Office and web-based systems

Passion for customer service excellence and coaching staff