HonorHealth · 20 hours ago
Unified Communications Manager
United States
Full-time
Remote
Senior Level
5+ years expHonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The Unified Communications Manager will manage the installation, configuration, maintenance, and support of infrastructure hardware/software technologies, ensuring the efficient support of corporate IT systems and existing technologies. This role will also involve overseeing IT engineering personnel and contributing to departmental goals and objectives.
Health Care
Responsibilities
Assigns and oversees the work of IT engineering personnel to ensure timely and accurate service and technical support to customers
Ensures timely response to customer emergencies and outages during working hours and on an on-call basis to provide optimal service levels
Assists in developing project plans and designing and implementing new or modified infrastructure to ensure effective business solutions
Conducts systems analysis according to the standards and methodology consistent with technical requirements and ensures proper analysis and documentation of infrastructure capabilities
Selects and hires employees
Trains and evaluates employees to enhance their performance, development, and work product
Addresses performance issues and makes recommendations for personnel actions
Prepares and recommends operating and personnel budgets for approval
Monitors spending for adherence to budget, recommends variances as necessary
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
Complies with governmental and other accreditation regulations
Triages complaints and routes to appropriate person/department
Demonstrates critical thinking skills related to investigating and resolving customer concerns
Prioritizes and responds promptly to needs of the customer
Recognizes opportunities for service recovery and acts to resolve issues
Provides management and leadership oversight of associates assigned to IT Governance projects to ensure achievement of established project milestones
Mentors and/or leads staff in the mastery of project management principles and tools
Ensures adherence to established PMO project methodologies
Using best practices, such as targeted selection, interviews applicants for vacant positions and selects the best candidates
Develops staff through effective coaching and counseling
In conjunction with Employee Relations, applies appropriate and consistent corrective action
On a daily basis, provides direct reports with performance and behavior related feedback, both negative and positive
Completes performance evaluations on an at least annual basis
Fosters communication through regular staff meetings
Ensures compliance with policies and procedures, and federal, state, and local regulations
Constantly monitors the work environment for opportunities for improvement, and implements improvement initiatives
Prepares and manages operating, capital and project budgets
Consistently lives out the commitment to the tenets of service excellence: Customer Centered; Service Focused; Quality Driven; Resource Wise and Growth Oriented as illustrated in daily interactions with staff, faculty, physicians, patients and their families and others outside of
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in Information Technology or Business Administration, or unique experience directly related to job function in lieu of degree
5 years experience in IT management and supervisory practices within IT engineering, such as, wireless, LAN, WAN, load balancing, firewalls, servers, VMWare, Cloud Migrations, etc
Preferred
3 years experience in a health care environment and with health care applications and multi-institutional health systems or health care consulting experience
Any type of leadership certification
Architectural level designation (Cisco, VMWare, BICSI, etc)
ITIL V3
Benefits
$5,000 New Hire Sign On Bonus
A diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives
Company
HonorHealth
HonorHealth represent integrity & honesty and honor your right to personalized, easy-to-navigate healthcare.
10001+ employees
H1B Sponsorship
HonorHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Todd LaPorte
CEO
Recent News
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