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Infinity · 4 days ago

Appointment Scheduling Executive

Cedar Rapids, IA

Full-time

Onsite

New Grad, Entry Level

Infinity is a company dedicated to creating life-changing experiences for both employees and customers. They are seeking a compassionate and detail-oriented Appointment Scheduling Executive to join their outbound customer service team, where the role involves handling outbound appointment setting and customer interactions with empathy and professionalism.

ConsultingCustomer ServiceOutsourcing

Responsibilities

Make outbound calls to schedule appointments with current and prospective customers

Use provided scripts as a guide while tailoring each conversation to customer needs

Support customers with service reminders, maintenance updates, and tailored solutions

Build genuine connections while delivering a positive customer experience

Document interactions with accuracy and efficiency

Jump in with flexibility to support additional projects as needed

Qualification

Customer service experienceCommunicationActive listeningComputer skillsMultitasking skillsDetail-orientedProblem-solving skillsAdaptabilityOpenness to feedback