JPMorganChase · 7 hours ago
VP, Card CX Strategic Initiatives and Solutions
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Senior Level, Lead/Staff
$128K/yr - $205K/yr
8+ years expJPMorganChase is a leading financial services firm dedicated to improving customer experiences across its Card & Connected Commerce businesses. The VP, Strategic Initiatives and Solutions will shape and execute the customer experience strategy, leading cross-functional initiatives to enhance journey performance and deliver innovative solutions.
Asset ManagementBankingFinancial Services
Responsibilities
Embed customer experience (CX) principles into strategy development, roadmap planning, and execution to ensure alignment with organizational goals
Operate with a product owner mindset, translating customer insights into comprehensive, actionable solutions that drive business impact
Lead special projects to address complex business challenges and evolving customer needs, fostering innovation and strategic growth
Demonstrate deep knowledge of the card business and financial services, leveraging industry expertise to inform decision-making
Drive business transformation and deliver measurable results in data-driven environments through effective problem-solving and strategic planning
Stay current on industry trends and best practices to inform and shape the organization’s future-state vision and competitive positioning
Apply advanced analytics expertise to extract meaningful insights from diverse data sources, including AI-driven tools, sentiment analysis, and journey analytics
Influence and engage cross-functional stakeholders through compelling storytelling, clear prioritization, and effective communication
Accelerate execution and drive operational efficiency by coordinating efforts and removing barriers in a collaborative environment
Exhibit robust organizational and project management skills, ensuring efficient delivery of initiatives across cross-functional teams
Monitor, measure, and report on the effectiveness of CX initiatives, using data-driven insights to continuously refine strategies and solutions
Tackle diverse project challenges with pragmatic, results-oriented problem-solving abilities
Communicate complex issues in a clear, concise manner, adapting messaging for various audiences, including senior leadership
Thrive in ambiguous environments, demonstrating adaptability and a willingness to learn new areas, especially within support functions
Qualification
Required
Bachelor's degree required; advanced degree (MBA, MS, or related field) preferred
8+ years of progressive experience in customer experience, strategy, analytics, or related fields within financial services, card business, or data-driven industries
Demonstrated success in strategy consulting, with a track record of driving business transformation and delivering measurable results
Proven experience leading cross-functional teams and managing complex, multi-stakeholder projects
Advanced proficiency in analytics, including experience with AI-driven tools, sentiment analysis, journey analytics, and interpreting machine learning results
Strong data-driven decision-making skills, with the ability to synthesize complex information into actionable insights
Deep understanding of the card business, financial services, and competitive landscape
Excellent communication and stakeholder management abilities
Demonstrated ability to lead special projects and drive innovation
Strong storytelling and prioritization abilities to drive alignment and engagement
Preferred
Experience with journey mapping, customer intelligence, and solution delivery preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
Company data provided by crunchbase