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Data Clean · 1 day ago

Business Development Manager

New Albany, OH

Full-time

Onsite

Mid Level

Promera Solutions is a leading provider of critical environment management solutions for mission critical environments. As a Business Development Manager, you will play a vital role in growing and maintaining client relationships, expanding contracts, and acquiring new clients while ensuring an exceptional customer experience.

Data CenterDatabaseProfessional Services

Diversity & Inclusion

Responsibilities

Partner with the Customer Support Manager to develop and renew existing accounts, ensuring retention and growth

Identify and pursue expansion opportunities for additional services, new locations, or products

Address client concerns promptly to secure renewals, expansions, and new business

Maintain strong, ongoing communication with clients to nurture relationships and support satisfaction

Present regular updates to the management team on renewal and expansion activities

Meet or exceed KPIs and monthly benchmarks for calls, emails, meetings, proposals, contract expansions, and renewals

Create and execute strategic sales plans based on territory, segment, operational capabilities, and company goals

Adjust sales presentations through effective discovery of client needs and goals

Monitor competitive activity and market trends to inform sales strategy and positioning

Collaborate closely with Operations and Support Teams on pricing, scope of work, scheduling, and client-specific requirements

Work with the Billing Team to gather invoicing instructions, manage pay applications, and ensure accurate, timely billing

Coordinate with HUB to provide clients with insurance documents (COIs) as needed

Support internal month-end cleanup and follow-up on unresolved or unscheduled service items

Log all sales activity, proposals, and results in CRM (Pipedrive) to ensure accurate pipeline tracking

Enter service and scheduling information into systems and schedule future tasks for your CSM partner

Run Renewal and Potential Sales Reports at least two months in advance to facilitate timely renewals

Upload contracts/POs to Pipedrive and maintain accurate account documentation

Gather technician-generated upsell opportunities and work with the Customer Support Manager to close deals

Provide operational support such as crew names, service reminders, and satisfaction surveys to clients

Familiarize yourself with and manage client-specific platforms such as Corrigo, Procore, Ariba, etc

Qualification

Client relationship managementSales strategy developmentCRM proficiency (Pipedrive)Market trend analysisOperational supportCommunication skillsTeam collaborationProblem-solving skills