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Four Seasons Hotels and Resorts · 13 hours ago

On-Call Spa Receptionist

Fort Lauderdale, FL

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Four Seasons Hotels and Resorts is a luxury hotel company dedicated to creating exceptional guest experiences through a world-class employee experience. The Spa Receptionist welcomes guests, manages spa bookings, and responds to various guest inquiries while ensuring a professional and hospitable environment.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Provide a warm welcome and a fond farewell with the highest level of hospitality and professionalism

Manage spa bookings. Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences. Contact therapists for same day appointments

Respond to a wide range of guest inquiries, describing treatments, products, services, packages, and pricing and handling guest concerns with empathy and discretion

Process payments for services and retail, ensuring commissions are properly assigned. Complete gift certificate procedures

Maintain the spa reception area and ensure the staff lounge, spa desk, refreshment stations and retail area are reflective of spa environment with proper lighting, scent and music

Qualification

Spa software knowledgeSpa receptionist experienceTime management skillsInterpersonal skillsCommunication skills

Required

At least 6 months of spa receptionist or related experience, preferably in a luxury hotel or resort

Excellent personal presentation and interpersonal skills

Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment

Ability to operate all computer equipment necessary to perform the job; knowledge of Book4Time preferred/is a plus

Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests

Ability to lift, carry, and move up to 20 lbs

US work authorization is required