Apply on Employer Site

NR Consulting · 1 day ago

IT Transformation Engineer

New Haven, CT

Full-time

Hybrid

Mid, Senior Level

3+ years exp

NR Consulting is seeking an IT Transformation Engineer responsible for analyzing and optimizing IT processes to enhance efficiency and compliance. The role involves designing new IT processes, ensuring alignment with industry standards, and collaborating with cross-functional teams to implement solutions.

ConsultingInformation TechnologyStaffing Agency

No H1B

Responsibilities

Analyze existing IT processes to identify bottlenecks, inefficiencies, and areas for improvement

Identifies opportunities to improve services back to our business partners

Design new IT processes or optimize existing ones to streamline operations, reduce costs, and increase productivity

Ensures Service Management processes enable service agility

Helps design ServiceNow product roadmaps following agreed architectures, design standards, and methodologies

Create detailed documentation for IT processes, including flowcharts, procedures, and guidelines within the Knights of Columbus process application

Ensure IT processes align with industry standards, regulations, and company policies, especially in areas like data security and privacy

Develop and implement Key Performance Indicators (KPIs) to monitor the effectiveness and efficiency of IT processes

Continuously review and improve IT processes to adapt to changing business needs and technology advancements

Continuously and proactively streamline and improve the ServiceNow customer experience

Collaborate with cross-functional IT teams and business stakeholders to gather requirements, understand pain points, and implement solutions that meet IT and business objectives

Qualification

IT process engineeringIT Service ManagementServiceNowBPMNITILAnalytical thinkingChange managementAttention to detailProblem-solvingContinuous learning

Required

Proven experience in IT process engineering in a technology-related field

Strong analytical and problem-solving skills

Familiarity with process modeling and documentation tools including Business Process Model and Notation (BPMN)

Excellent communication and collaboration skills

Bachelor's degree in computer information systems or related field AND minimum three years demonstrated experience in IT Service Management or IT process management

Authorization to work in the United States is required. This position is not eligible for visa sponsorship

Preferred

Project management experience is a plus

Certifications in relevant areas (e.g., ITIL, Lean Six Sigma)

Analytical thinking

Attention to detail

Problem-solving

Technical proficiency

Continuous learning

Change management to increase adoption

Master's degree in Computer Information Systems or related field AND minimum of five years demonstrated experience in IT Service Management or IT process management