Republic Services · 15 hours ago
Service Desk Analyst I
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$20.80/hr - $28.60/hrRepublic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services. The Service Desk Analyst I role involves providing first level end-user support and incident diagnosis for applications, endpoints, and infrastructure, acting as a point of contact between the end-user and IT resources.
Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management
Responsibilities
Responds to incoming interactions initiated via phone, email, self-service, or chat
Fulfills incoming service requests
Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies
Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions
Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller’s satisfaction
Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner
Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members
Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes
Performs other job-related duties as assigned or apparent
Qualification
Required
High School Diploma or G.E.D
Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products
Ability to communicate technical information to non-technical users
Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)
Company
Republic Services
Republic Services provides comprehensive environmental services to support business, home and community.
Founded in 1998
10001+ employees
H1B Sponsorship
Republic Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (22)
2023 (14)
2022 (17)
2021 (26)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-07-01IPO
Leadership Team
Jon Vander Ark
President and CEO
Brian DelGhiaccio
EVP, Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase