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SPS · 17 hours ago

Client Service Associate

Nashville, Tennessee, United States

Full-time

Onsite

Entry Level

2+ years exp

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation. The Client Service Associate provides exceptional mail and shipping/receiving services, ensuring timely delivery and operational functions while maintaining a professional image for the company.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)

Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package

Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine

Maintains records of receipt, mailing dates, and other required information

Manages outgoing mail/package transactions

Performs duties associated with shipping and receiving of materials

Notifies employees upon receipt of inbound deliveries

Distributes mail/packages to company personnel

Acts as point of contact for company personnel on mail/package inquiries

Submit work orders for certain requests

Maintains the Business Service Center area in a neat and orderly fashion

Monitors level of office supplies on the floor and replenishing and orders accordingly

Proactively seeks out additional work during downtime

Builds professional relationships with customers and other teams

Maintains professionalism and composure when interacting with all employees

Trains back-up and providing guidance on policies and procedures

Determines what additional support is needed when handling sensitive inquiries

Provides exceptional customer service to client

Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed

Qualification

Customer serviceMail processingOrganizational skillsPC skillsShipping/receiving knowledgeVerbal communicationWritten communicationTeam playerProblem-solvingAdaptability

Required

High School Diploma (or equivalent) required

2+ years prior work experience preferred

Ability to work assigned work hours determined by manager

Flexible, Adaptable, and Dependable

A Team Player

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Superb written and verbal communication skills

Current knowledge or ability to learn computer-based systems required for functions of position

Required to maintain an overall professional appearance and attitude

Adhere to all policies and procedures required

Strong verbal and written communication skills

Excellent customer service skills

PC skills MS Office Suite experience

Ability to handle multiple tasks simultaneously

Good organizational skills

Working knowledge of MFD equipment

Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions

Possesses ability to work independently and is capable of completing projects

Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension

Ability to lift or move 40 lbs. or greater frequently