CAI · 13 hours ago
Desktop Support Specialist
Bethlehem, PA
Contract
Onsite
Mid Level
$24/hr - $27/hr
3+ years expCAI is a global technology services firm with over 8,500 associates worldwide. They are looking for a motivated Desktop Support Specialist to assist with day-to-day troubleshooting and support of hardware, software, and applications in an onsite environment.
ConsultingSoftware
Responsibilities
Test new technologies prior to deployment
Install and upgrade desktop operating systems, including network connectivity, standard applications, and associated peripherals
Troubleshoot software/hardware problems through debugging, testing, and vendor assistance
Provide recommendations regarding software/hardware changes to correct problems
Update virus protection programs and client PC operating systems
Diagnose and identify failing/failed components using testing procedures and diagnostic software
Research, resolve, and recommend solutions to complex, technically oriented user problems
Communicate resolutions to appropriate IS staff and system users
Assist in defining policies and procedures and work to improve call handling and resolution processes
Instruct system users on basic application and personal productivity software functions in informal settings
Log problem calls and resolutions in the ticketing system (Freshservice)
Manage staff and organize department functions in accordance with company guidelines
Delegate tasks and assignments, meeting deadlines related to those assignments
Direct others in completing tasks or assignments, provide advice, and offer expertise or judgment based on gathered and analyzed information
Arrange timelines to complete tasks and department assignments, ensuring deadlines are met
Evaluate information and render opinions or actions that impact the department or function
Focus on achieving the goals or objectives of the department
Develop a working knowledge of PGCB rules, regulations, and Internal Controls applicable to your position
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
Maintain adherence to the company’s diversity commitment, policies, legal requirements, and collective bargaining agreements
Qualification
Required
Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license
Minimum 3 years of general PC and IT troubleshooting required
Experience troubleshooting hardware/software, resetting passwords, solving application issues, and supporting devices such as desktops, iPhones, and Macs
Familiarity with Microsoft SCCM, Microsoft Intune, and Active Directory
Preferred
Professional demeanor and strong communication skills
Critical thinking and problem-solving abilities
Benefits
Medical, dental, and vision insurance
401k retirement account access
Paid sick leave
Other paid time off as provided by applicable law
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase